These terms and conditions cover maintenance agreements (known as Silver and Gold plans) offered through EXXEL Mechanical Services (hereafter, the “Company”).
All AC, Furnace, Heat Pump and Boiler checkups are to be performed during regular business hours Monday through Friday, 8 AM to 4 PM.
Plans listed are for residential systems.
For Next Day Service, customers must call during regular business hours and schedule for the next business day. Any calls made after hours may not be scheduled until the following day. Any calls made on days the business is closed (weekends or holidays), may not qualify for next day service and will be scheduled as soon as the business re-opens.
All maintenance plans exclude hot water tanks, tank-less water systems, domestic hot water coils, geothermal systems and commercial units (Commercial plans are available, pricing varies with condition of existing equipment, tonnage and type of system.)
Scheduling these checkups is the responsibility of the customer, Company is not accountable for missed appointments, or customer unavailability.
Checkups have no monetary value.
Maintenance plans auto renew from year to year (as long as a current credit card is on file.) Renewal pricing is subject to change from year to year, based on equipment condition and age. Customers cannot be locked in at a specific price point; no Grandfather Policy exists for yearly maintenance plans.
Plans can be cancelled for a full refund any time before the first visit of the year has occurred. If customer wishes to cancel after the first checkup, customer will receive a prorated amount of the yearly plan cost; this amount will vary depending on what work/repairs have already been made.
If customer moves to a new residence during the plan term, the plan does not move with them to the new residence, it will however still be usable to the new homeowner at the same location for the remainder of plan term. If customer replaces a unit under a maintenance agreement with a new one, customer would require a service plan for the new equipment (unless the installation was with the Company.)
Plans are only offered on operational equipment. Gold plans require equipment inspection.
Company may refuse to cover equipment under any of the maintenance plans if we deem circumstances to be unfavorable to either party due to equipment condition and/or age.
Company may cancel the maintenance agreement with the customer at any time. If this should occur, the customer will receive a prorated amount of the yearly plan cost; this amount will vary depending on what work/repairs have already been made.
Customer understands that Company is not an insurer, and this is not an insurance policy. Customer understands that even with frequent preventative maintenance, parts or systems can fail or break without warning, and maintenance cannot in all cases prevent this. This maintenance plan does not imply protection against all failures or breakdowns.