Any shipping charges incurred for faster than normal supplier delivery is not covered by the plans, and customer will be responsible for these charges.
Company is not responsible for situations beyond our control; shipping delays, unavailable parts, customer unavailability, unsafe working conditions, weather delays, failure to service, labor difficulties, and other circumstances beyond our ability to predict.
Company is not responsible for any damages, direct or indirect, or losses, injury, illness or equipment damage due to the above listed circumstances.
Company is not responsible for parts and services that the customer has had other parties provide (any individual or contractor other than employees of EXXEL Mechanical Services.) If it is obvious that the systems covered under the plans have been modified, altered, repaired or serviced by persons other than Company employees, further plan coverage is voided.
The maintenance plans do not cover parts or labor for system neglect, acts of nature, vandalism, theft, or intentional damage. The plans do not cover; pre-existing conditions, equipment failure or damage from flooding, fire, storms, and electrical surges, freezing, other equipment malfunctioning and damaging the HVAC systems, or circumstances that may affect normal equipment operation.
Company is not required to perform plan services if customer has not provided a safe working environment. Asbestos or other health hazards, dangerous or unsanitary environments (poisonous plants or animals in the vicinity) need to be eliminated before we can return to do work. Equipment needs to be reasonably accessible. Residential equipment needing more than a 32’ (foot) ladder to access is not covered (Unless customer can provide SAFE means to access equipment).
Customer understands that an outstanding balance for work performed has to be paid within 10 business days. Maintenance agreements can no longer be honored until customer has a zero balance.
Customer understands that repairs/components not covered under the maintenance plan are an additional charge. Customer understands that the 25% discount mentioned in the plan, is for repairs/components specified in the plan, and does not apply to new system installations.
Maintenance plan coverage only extends to the specific equipment it was purchased for. This would exclude any secondary support infrastructure necessary for operation, such as electrical, plumbing, duct work, and utility.
Customer understands maintenance plans have exclusions to the parts that are covered. Variable speed motors, high efficiency units, combustion chambers, heat exchangers, zone valve bodies, expansion tanks, power vents, circulatory pumps, mixing valves, compressors, indoor or outdoor coils, induced draft motors, reversing valves, or service valves. All mentioned parts receive a 25% discounted rate.
All electronic or dye tests are an additional service that are offered at 25% discounted rate.